Journeys - Troubleshooting

1. Log on to www.beed.world and click on Login. In the top left corner of the browser, click on the lock icon near the URL section.

2. This opens up a drop down menu. Click on Site Settings.

3. In the new page, under Usage, click on Clear data. This clears all cookies stored for this website on your browser.

Forgot Password

You will need to log in using the same email address that you registered with us. If you cannot remember your password, just click on the “Forgot Password” button on the login page to reset your password. 

Parent activation link

If you are below 13 years of age, you will need to get your guardian’s approval first before using the system. When you sign up, an activation link would have been sent to your guardian’s email address. Please ask your guardian to activate the link first before you log in. 

Invalid Credentials

Please make sure that the email address and password you have entered is the same one as the one you used during registration. 

If you have previously logged in but are now experiencing this, try clearing your cache. 

Runtime server error 

If you encounter this issue, it means that you have been idle on the login page for too long. Please return to the main website at www.beed.world and click on “Log in” again.

If you are logged in as a Basic Member, you will need to purchase Learning Experiences from the Nexus first. 

If you are a member of an Institution, please switch roles to your Institution first:

In your app, go to the main menu and click on “Account Settings”.

Go to “Switch Roles”. 

Switch to an Admin, Educator or Learner role within an Institution you are a member of. You should be able to see any available Learning Experiences now.

This happens when you have a less than ideal Internet connection. Please switch to another location with a better connection, or download your LEs for future use when there is poor connectivity.

This may be caused by a restriction in your own personal mobile device. We recommend you download and install VLC Media Player to play your videos in the Learning Experience.

In your app, go to  “Account Settings” from the main menu, and then toggle on the “Offline Mode” feature. 

However, to see your Learning Experiences offline, you would need to download them first. When you are connected, select the Learning Experience of your choice and swipe left to select the download feature. 

Once downloaded, you will see a green download icon in the image of your downloaded Learning Experience. This means that the lesson has been downloaded successfully. You can now proceed to participate in the lesson in offline mode, and your answers will sync back to the Hub for your Educators to view when you reestablish Internet connection. 

Still need help? Contact us at contact@beed.world or Live Chat with us now!