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Getting Started with the LMS

Working Progress Admin

Welcome to the BeED Community!  To get started on your learning or teaching journey, make sure y...

Updated 1 year ago by joshua wong

Minimum Requirements to use BeED

Working Progress

For web: We highly recommend Google Chrome as BeED is optimised for this browser. Windows: Wi...

Updated 1 year ago by joshua wong

CGPA in the Gradebook and Report Card

CGPA

Gradebook GPA and CGPA will be automatically calculated and tabulated based on: Final Grade...

Updated 1 year ago by irfan isyraf

Weighted Percentages in the Gradebook and Report Card

CGPA

Gradebook Assessment Categories tied to Lessons If an assessment category is tied to unit plans...

Updated 1 year ago by irfan isyraf

How to set up CGPA in the Curriculum Builder?

CGPA

Note: CGPA can only be set up after courses and weighted percentages have been set up.  1. In ...

Updated 1 year ago by irfan isyraf

How to set up Weighted Percentages in the Curriculum Builder?

CGPA

1. Click on Create (on the top right) in MY LIBRARY to create the Assessment Setting document. ...

Updated 1 year ago by irfan isyraf

What happens if multiple lessons are tied to the same assessment category?

CGPA

Sometimes, a single assessment category may be tied to multiple lessons, quizzes or assessments. ...

Updated 1 year ago by chiewwen lim

How are GPA and CGPA calculated?

CGPA

GPA formula GPA is calculated based on the following formula: For example, let’s say that a s...

Updated 1 year ago by chiewwen lim

(R) How to set up Weighted Percentages in the Curriculum Builder?

CGPA (old)

1. Click on Create (on the top right) in MY LIBRARY to create the Assessment Setting document. ...

Updated 1 year ago by Samantha.t

Telemarketing Sales Script

BPO/Contact Centre Documents

(First touch)  Hi [Name or Company Name],  my name is [Your Name] and I’m calling from BeED you...

Updated 1 year ago by joshua wong

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Chat Responses Server related issues

404 Error Code This is caused by a server error on BeED service. Kindly contact us via livecha...

Updated 1 year ago by joshua wong

Escalation for Education/Content

Escalation Processes

Helpdesk Ticket Creation Create a ticket via ITop.com helpdesk module Insert all informatio...

Updated 1 year ago by joshua wong

Escalation Payment/Finance

Escalation Processes

Helpdesk Ticket Creation Create a ticket via ITop.com helpdesk module Insert all informatio...

Updated 1 year ago by joshua wong

Escalation for Complaints

Escalation Processes

Helpdesk Ticket Creation Create a ticket via ITop.com helpdesk module Insert all informatio...

Updated 1 year ago by joshua wong

Escalation for Bugs/IT Support

Escalation Processes

Helpdesk Ticket Creation Create a ticket via ITop.com helpdesk module Insert all informatio...

Updated 1 year ago by joshua wong

Call Centre Operation Hours

BPO/Contact Centre Documents

The call centre would be a 18 hours/7 days a week operation. Supporting mainly the UK, EU and MY ...

Updated 1 year ago by joshua wong

Call Centre Authorization Level

BPO/Contact Centre Documents

The function of each agent at the call centre would be based on their permission given by BeED. T...

Updated 1 year ago by joshua wong

Switch Roles in-App (Learner)

Getting Started Learner

When you first log into the BeED app, your app may not display any other LEs except for the Tutor...

Updated 1 year ago by joshua wong

Switching Roles through the Browser (Learner)

Getting Started Learner

If you are logged in as a Basic Member,  you will need to change your account role before you can...

Updated 1 year ago by joshua wong

A Quick Walkthrough of BeED Journeys (Learner)

Getting Started Learner

Welcome to BeED Journeys - we’re ecstatic to have you onboard with us! With Journeys, you’re now...

Updated 1 year ago by joshua wong