Call Centre Operation Hours
The call centre would be a 18 hours/7 days a week operation. Supporting mainly the UK, EU and MY customer base.
| GMT+0 (UK) | GMT+8 (MY) | GMT+5.30 (IST) | ||
|
PM
|
22 | 6 | 3.3 |
AM
|
| 23 | 7 | 4.3 | ||
|
AM
|
0 | 8 | 5.3 | |
| 1 | 9 | 6.3 | ||
| 2 | 10 | 7.3 | ||
| 3 | 11 | 8.3 | ||
| 4 | 12 | 9.3 |
PM
|
|
| 5 | 13 | 10.3 | ||
| 6 | 14 | 11.3 | ||
| 7 | 15 | 12.3 | ||
| 8 | 16 | 13.3 | ||
| 9 | 17 | 14.3 | ||
| 10 | 18 | 15.3 | ||
| 11 | 19 | 16.3 | ||
|
PM
|
12 | 20 | 17.3 | |
| 13 | 21 | 18.3 | ||
| 14 | 22 | 19.3 | ||
| 15 | 23 | 20.3 | ||
| 16 | 0 | 21.3 |
AM
|
|
| 17 | 1 | 22.3 | ||
| 18 | 2 | 23.3 | ||
| 19 | 3 | 0.3 | ||
| 20 | 4 | 1.3 | ||
| 21 | 5 | 2.3 |
Self service/reporting would be via the BeED Support page. Case created will be available on iTop and be completed within the operation hours.
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