BPO/Contact Centre Documents
BPO/Contact Centre related documentations and processes.
Adding New Contact Agent
The Contact Centre Manager Account would need to submit a change request via iTop for new agents....
HelpDesk Ticketing Flow Frame
New Call 1 Create new Helpdesk Ticket 2 Organisation- Select BPO Company 3...
Permission
iTop configuration profile/permission settings
Call Centre Authorization Level
The function of each agent at the call centre would be based on their permission given by BeED. T...
Call Centre Operation Hours
The call centre would be a 18 hours/7 days a week operation. Supporting mainly the UK, EU and MY ...
Telemarketing Sales Script
(First touch) Hi [Name or Company Name], my name is [Your Name] and I’m calling from BeED you...