Call Centre Authorization Level

The function of each agent at the call centre would be based on their permission given by BeED. The appointer of agents to their permissions are by the Call Centre Manager. 

Call Centre Manager would be the main contact point between BeED and the call centre management. This includes the performance, discussion and decision made by BeED for customer support operations. 

Team Leads would have direct contact opportunity with the key support management and IT Support personnels at BeED for emergency/high priority cases. 

Emergency Contact at BeED: 
Head of Customer Support - Joshua
IT Support - TBA
Team Lead of IT Support - Behtash
Chief Technology Officer - Krishna