Escalation for Bugs/IT Support
Helpdesk Ticket Creation
Create a ticket via ITop.com helpdesk module
Insert all information related to the bug
- Select BPO/Call Centre Organization
- Contact/Caller Information (Name, phone number, email address) Create if not available
- Insert proper title to describe issue/bug
- Insert description/steps taken.
Include: how to recreate the issue, link related, screenshot, user type.
Additional Information
- Select the Service and Service Subcategory
- Relate issue to any parent problem
Assign
For bugs and IT Support cases. Assign these cases to the individual below:
- GH Behtash
- Cindy
Latest update 1/11/2022
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