Escalation for new Leads/Corporate Request

Create a ticket via ITop.com helpdesk module

1. Select BPO/Call Centre Organization
2. Contact/Caller Information (Name, phone number, email address) Create if not available
3. Insert proper title and organization name
4. Insert description (Country, City, Language, Case Usage, Preferred time to be contacted) 

1. Select the Service (External) and Service Subcategory (New Lead)
   

For bugs and IT Support cases. Assign these cases to the individual below:

1. Syed
2. TBA
   

Latest update 1/11/2022

This flow is applicable for the following cases as well: 

1. Partnership
2. Sponsorship 
3. API Request
4. Marketing
5. Promotion