Escalation Processes
Flow of Escalation and assign contact for BeED Support
Ticket Definitions
To understand the categorization of tickets
Escalation for Bugs/IT Support
Helpdesk Ticket Creation Create a ticket via ITop.com helpdesk module Insert all informatio...
Escalation for Complaints
Helpdesk Ticket Creation Create a ticket via ITop.com helpdesk module Insert all informatio...
Escalation Payment/Finance
Helpdesk Ticket Creation Create a ticket via ITop.com helpdesk module Insert all informatio...
Escalation for Education/Content
Helpdesk Ticket Creation Create a ticket via ITop.com helpdesk module Insert all informatio...
Escalation for new Leads/Corporate Request
Helpdesk Ticket Creation Create a ticket via ITop.com helpdesk module Insert all informatio...