Why can't my Learners log in?
Troubleshoot Learner Login
1. Have your learners activated their BeED account?
All new learners will receive an activation email from BeED. Make sure your learners click on the activation link in the email in order to set their passwords and start using BeED.
2. Have your learners' activation link expired?
Your learners can still reactivate their account by clicking on the Forgot Password link and keying in their email address. BeED will then send a reset password link to their email addresses which will activate their account.
3. Have your learners been deactivated?
Check the Learners page in the Admin Panel and ensure that your Learners have not been deactivated. If they are, click on the 3 dot icon on the right side of the page, and click Activate.
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