Recently Updated Pages
Switching Roles through the Browser (Educator)
If you are logged in as a Basic Member, you will need to change your account role before you can...
What can Different Roles do? (Educator)
BeED Journeys allows you to have more than one role within an account (linked to an email address...
A Quick Walkthrough of BeED Journeys (Educator)
Thank you for choosing BeED Journeys - we’re ecstatic to have you onboard with us! With Journeys...
How to sign up for BeED Journeys
By signing up, you will be able to access the following features in BeED Journeys: purchase ...
A Quick Walkthrough of the BeED LMS
Thank you for choosing the BeED LMS - we’re ecstatic to have you onboard with us! With the BeED ...
Logins and Passwords (Educator)
Welcome to the BeED Community! To get started on your learning or teaching journey, make sure y...
Switching Roles in-App
When you first log into the BeED app, your app will not display any other LEs except for the Tuto...
Switching Roles through the Browser
If you are logged in as a Basic Member, you will need to change your account role before you can...
What can Different Roles Do?
BeED Journeys allows you to have more than one role within an account (linked to an email address...
A Quick Walkthrough of BeED Journeys
Thank you for choosing BeED Journeys - we’re ecstatic to have you onboard with us! BeED Journey...
How to get started with BeED Admin Panel in 9 easy steps
Step 1: Set up your Institution and Institution Schedule ...
A Quick Walkthrough of the Admin Panel
Thank you for choosing the BeED LMS - we’re ecstatic to have you onboard with us! With the BeED ...
Logins and Passwords (Admin)
Welcome to the BeED Community! To get started on your learning or teaching journey, make sure yo...
Agent
Profile Permission Service Desk Agent Person in charge of creating incident reports ...
Contact Centre Manager/Lead
Profile Permission Service Desk Agent Person in charge of creating incident reports ...
Adding New Contact Agent
The Contact Centre Manager Account would need to submit a change request via iTop for new agents....
HelpDesk Ticketing Flow Frame
New Call 1 Create new Helpdesk Ticket 2 Organisation- Select BPO Company 3...
Time To Own (TTO) and Time To Resolve (TTR)
Time To Own Agents are expected to assign and own their cases within 15 minutes under normal cas...
Impact and Urgency
Impact Category Definition A department Cases that impacts processes within BeED's ...
Creating Subclasses and Timetables
What is a Subclass? A Subclass is created when you want to divide your existing class into g...