Flights

How much time do I need to arrive at the airport for my flight?

In general, airlines recommend that passengers arrive at the airport at least 90 minutes before domestic flights, and 3 hours before international flights. Most airlines will require passengers to be at the boarding gate at least 30 minutes before departure.

 

I need to change my flight, what can I do?

Contact our Travel Support team by emailing trip-smart@beed.world or by calling 1 (864) 558-5005. Please note that most flights are non-refundable and airlines may charge large processing fees for any changes made.

 

Can I change the name on my flight ticket?

Name changes on booked tickets are only allowed in the case of marriage or correction for an incorrect name given during the time of booking. These changes are subject to the policies and guidelines of the airline.

 

Can I transfer my flight ticket to someone else?

Most airlines will charge a fee for changing the name details on flights. However, some airlines will not allow this, in which case new tickets must be bought for the person you wanted to transfer to. Kindly call the airline for more information.

 

Can I select my seat on the flight?

Not all airlines allow or will confirm flight seating before your arrival at the airport. To request for a special seating assignment before check-in, please contact the airline directly or our Travel Support team by emailing trip-smart@beed.world or calling 1 (864) 558-5005

 

How do I request special meals?

Our Travel Support Team can assist you with special meal requests. Please note that we cannot guarantee these requests but will do our best to accommodate your needs. Please contact our Travel Support team by emailing trip-smart@beed.world or calling 1 (864) 558-5005

 

Are there discounts for infant/child fares? Infants 0 – 24 months

If a child is below 2 years of age, he will not be charged for a seat provided he travels on the parent’s lap OR in a bassinet for the duration of the journey unless specifically stated by the airline. When booking online, please request for a bassinet should you need one.

Airport tax will still be incurred for infants below 24 months.

Any available discounts for child fares will show up when you make the initial flight search and booking. No additional discounts or fares will be available.

Car Seats (6 – 36 months)

Children between 6 – 36 months may travel on board in car seats as long as a separate seat is purchased for the child. The car seat must be the forward facing type only that can be secured to the seat by the use of a lap seatbelt. Please further check with your airline prior to check-in if you are unsure of whether your car seat fits within their rules and guidelines.

Children 2 – 11 years

Some airlines may offer discounted rates for children between these ages. The discounted rates will be shown during the time of booking.

 

Can I travel with my infant if he/she is younger than a month old?

Some airlines will allow your infant to travel once he is two weeks of age, while others do not allow babies on board until they are older. However, airlines will allow your infant to travel at a younger age if it is a medical emergency. Please check with your airline to enquire more.

 

Why is the ticket price different from when I last checked?

Airlines can and do reserve the right to change the fare at any time before you complete your booking and are issued a ticket. Please note that these changes come directly from the airlines and are outside of the control of Beeducation Adventures Sdn. Bhd. (BeED).

 

Can I make a reservation over the phone?

Due to security concerns with payment details and the greater probability of errors, we must request that all bookings be made directly on and through the website.

 

Is there a limit of how many passengers can be booked in one reservation?

You are allowed to book for up to 9 people per booking (inclusive of children below 12). Any group larger than this is considered a “Group Booking”. Should you need to book for 10 or more people, please use our Group Travel Concierge Services.

 

What are the baggage restrictions for my flights?

Baggage restriction for your flight will be determined by the airline. Please contact the airline directly for any questions regarding baggage. You can also see the baggage details for your flight before booking by selecting the “Baggage Policy” link on your flight search page.

Do you offer any Senior Citizen discounts?

Senior Citizens may qualify for a discount for their flight. This will be shown when you make your initial search for the flight. No additional discounts or fares will be available.

Do I have to reconfirm my flight?

Once your flight is ticketed you will be ready to travel on the ticket number that you are sent. Some airlines may require you to check in 24-48 hours before your flight through their online website. Please contact the airline directly for assistance with this.

If I have flight reservations and the airline changes my itinerary, will BeED notify me?

Yes, any major changes to your flight reservation will be relayed to you as soon as possible.

Can I use my Frequent Flyer miles to book a ticket?

No, unfortunately you cannot. Frequent Flyer Miles are typically only redeemable directly on an airlines website.

Will I earn Frequent Flyer miles for purchases on the site?

Any Miles that you may earn will be determined by the airline themselves. We cannot guarantee or verify any mileage that you may earn. For additional details please contact the airline directly.